Kanopy Streaming Service FAQ

Kanopy is a video streaming service that provides instant access to thousands of critically acclaimed movies, documentaries, and kid favorites using your library card. Kanopy partners with studios like A24, The Criterion Collection, PBS and more to bring you access to thoughtful entertainment.

You can stream Kanopy on any of your favorite devices! Kanopy is accessible via mobile and tablet apps for iPhone and Android. You can also access Kanopy on your Desktop, and SmartTV apps like Roku, Apple TV, and Fire Stick.

1. To get started, visit jemezsprings.biblionix.com and click the “Kanopy” button, or go to jemezsprings.kanopy.com
2. Enter your library card credentials. If you don’t remember your library card PIN, please call or stop by the Jemez Springs Public Library and we can reset your PIN. (575) 829-9155
3. Create your own Kanopy account using your preferred email, google or facebook account.
4. You’ll receive a verification email in your inbox. Click on the link in this email to verify your email address.
5. Begin streaming! Click on Watch Now on the welcome screen to start browsing.

When you create your Kanopy account, you will start each month with 10 Play Credits. You can see your “play credit counter” at the top right of your library’s Kanopy platform to alert you of how many play credits you have remaining for the month.

Play credits are used to play videos on Kanopy. Each video will use 1 play credit regardless of length, unless you are accessing videos from Kanopy Kids, which will not require any play credits to view. Each episode of a series will use 1 play credit. Your Play Credit count will reset back to 10 at midnight on the first day of each calendar month. Unused play credits will not roll over into the next month.

A play credit will be used once at least 5 seconds of a video has been played. Once a play credit is logged, you will have a full 3 days (72 hours) to watch the video as many times as you would like without using another play credit, even if a new month starts and your credits reset. Your Viewing History (when accessing from a web or mobile browser) will show any video that is still available to view in your 3-day window. After the 3-day window has expired, another play credit will be used if you press play on the video again.

If you are a member of more than one subscribing library, you will also have access to the other library’s play credits through your membership there. You can toggle between the different library platforms in the Memberships tab in your user dashboard, as well as keep track of how many play credits you have remaining at each library.

Videos from the Kanopy Kids section will not require any play credits to view. Feel free to watch as many videos from Kanopy Kids as you’d like without seeing a reduction in your play credits!

From time to time, you’ll see a “Credit-Free” shelf on the Kanopy homepage. You will be able to view the videos on this shelf without using any of your play credits. The video will remain credit-free for as long as it is on the shelf. If it is no longer on the shelf, a play credit will be required to watch.

Viewing episodes from The Great Courses will not require play credits, however, there is a limit of two of The Great Courses series you can view per month. This will apply to the number of series, not episodes. Once you have viewed your monthly limit (2) of The Great Courses, you will see a notification that you will be unable to view any additional series until the 1st of the following month. You will, however, be able to continue watching any of The Great Courses series you have previously viewed within the month.

Kanopy Kids features a collection of films and TV series that inspire and inform using learning topics, such as history, science, and new languages. Kanopy Kids has a diverse selection of educational and entertaining content that range across Movies, TV Series, Animated Storybooks, Live Action, and Animated favorites.

Kanopy Kids is appropriate for children ages 2 and up, with a focus on Kids age 2-8. Parents can also choose to implement parental controls to enable them to stay within the dedicated Kanopy Kids area for age-appropriate content.

Play credits are not required to play in Kanopy Kids. Enjoy unlimited plays in our curated collection for kids.

Sign into your Kanopy account and select “Go to Kanopy Kids” from the menu.

Yes, you can use Kanopy on multiple devices in different viewing modes at the same time. For example, you will be able to view Kanopy from a computer at the same time that your child watches Kanopy Kids on an iPad.

Set up Parental Controls to make sure your kids are viewing age-appropriate content on Kanopy. With Parental Controls enabled, you will need to enter your parental control PIN when exiting Kanopy Kids in order to watch content outside of the kids collection.

1. Log into your Kanopy account from a web or mobile browser, go to your Dashboard and select “Parental Controls”
2. Enter a 4-digit PIN of your choosing and click “Save PIN”. We recommend using an original PIN that does not include any part of your address, phone number, or other number that your child might guess.

Parental controls can only be managed from a browser, though your PIN will be required to exit Kanopy Kids from any device.

To change your Parental Control PIN:

1. Go to your Parental Controls page and select “Change PIN”
2. Enter your current PIN in the pop up that appears, then the PIN you would like to use and click “Change PIN”

To disable your Parental Control PIN:

1. Go to your Parental Controls page and enter your current PIN.
2. Select “Turn Off”

For up to date information on how to access closed captions, subtitles, and transcripts on your devices, check out this Kanopy help page.